Information Specialist, Continuing Education
1 month ago
We are seeking a highly skilled and customer-focused Information Specialist to join our Continuing Education team at Houston Community College. In this role, you will play a critical part in advancing the institution's tradition of excellence in academics, student life, and community service.
The OpportunityYou will be responsible for providing exceptional customer service to students and potential students, ensuring they have the information they need to succeed in our Continuing Education courses and programs. Your mission will be to support recruitment, advising, and customer relationship management efforts, providing accurate and timely information to students and stakeholders.
Your Responsibilities- Provide Continuing Education course information to students and potential students via phone, email, mail, and in-person interactions.
- Advise students on course requirements, career paths, class dates, locations, and orientation dates.
- Maintain accurate records of student inquiries and interactions in our customer database.
- Process admissions, enrollments, and CE student registrations using PeopleSoft.
- Collect and monitor SEOI for all CE classes offered and batch forms to send to the system for processing.
- Collaborate with instructional staff to ensure smooth office operations and high-quality customer service.
- Stay current with PeopleSoft SPIN training and student services information.
To be successful in this role, you will need:
- A high school diploma and a minimum of five years of direct related experience in customer service and/or educational program recruitment and advising.
- Three years of direct Continuing Education operations experience required.
- Excellent customer service skills, with the ability to communicate and maintain productive working relationships with people at all levels of the organization.
- Proficiency in word processing and spreadsheet software, including Microsoft Office programs.
Houston Community College values its employees and their contributions, promoting opportunities for their professional growth and development. We offer a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities who require special accommodations to interview should contact Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator, at PO Box, Houston, TX, 77266, or via phone.
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