Customer Experience Specialist

4 days ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time

At See Rock City Inc, we are seeking a highly skilled Customer Experience Specialist to join our team. As a Guest Service Liaison, you will play a vital role in delivering exceptional guest service across the organization.

About the Role

This is a dynamic opportunity for an individual with excellent communication and interpersonal skills to provide top-notch customer support. The successful candidate will be responsible for answering incoming calls, processing requests, and providing administrative assistance as needed.

Key Responsibilities
  • Delivering Exceptional Guest Service: Provide friendly, professional, and timely assistance to internal and external customers, ensuring a positive experience that aligns with our company values.
  • Administrative Support: Assist various teams with tasks such as data entry, filing, and correspondence.
  • Communications: Answer all incoming calls, respond to emails, and interact with guests and partners in a courteous and respectful manner.
  • Office Maintenance: Maintain a clean and organized workspace, including sorting and distributing mail and faxes.
  • Special Projects: Participate in special events and projects, such as inventorying office supplies and ordering materials as needed.
Requirements
  • Educational Background: High school diploma or equivalent required.
  • Experience: Minimum 6 months of customer service experience preferred.
  • Skills: Excellent computer skills, proficiency in MS Office (Word, Excel, Outlook), and strong communication and interpersonal abilities.
What We Offer

We offer a competitive hourly wage of $13.00-$14.00 per hour, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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