Contact Center Operations Director

7 days ago


Dinan, Bretagne, United States Guidehouse Full time

Join Guidehouse and elevate your career as a seasoned professional in contact center management. Our esteemed company, Guidehouse, offers a comprehensive benefits package to ensure the well-being of our employees.

We are seeking an accomplished Contact Center Program Manager to lead our team with expertise. The ideal candidate will possess exceptional leadership skills, a strategic mind, and experience managing large-scale operations. If you thrive in fast-paced environments, prioritize customer satisfaction, and drive results through data-driven decisions, we invite you to apply for this exciting opportunity.

This pivotal role is responsible for ensuring operational efficiency, supervising team leaders, driving continuous improvement initiatives, and managing escalations. To excel in this position, you must have at least ten years of project management experience, a Bachelor's Degree, and the ability to obtain and maintain a SECRET Federal or DoD security clearance.

A competitive annual salary range of $144,400.00-$216,600.00 awaits the successful candidate, reflecting our commitment to rewarding top talent. As part of our inclusive and diverse workplace culture, we offer a flexible benefits package that caters to individual needs. Key perks include medical, dental, and vision insurance, paid holidays, parental leave, adoption assistance, and education support.

At Guidehouse, we believe in fostering growth and development. Our total rewards package includes tuition reimbursement, personal development opportunities, and employee referral incentives. We encourage collaboration and recognize outstanding performance through corporate-sponsored events and community outreach programs.



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