Customer Experience Specialist

4 days ago


North Richland Hills, Texas, United States Five Star Ford of Texas LTD Full time
About the Role

We are seeking a Customer Experience Specialist - Automotive to join our team at Five Star Ford of Texas LTD. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our customers' vehicles receive the highest level of care.

Estimated Salary: $52,000 - $62,000 per year

Key Responsibilities
  • Providing Exceptional Customer Service: You will work closely with customers to understand their vehicle needs and provide personalized recommendations for routine maintenance and repairs.
  • Inspecting Vehicles: You will inspect vehicles to identify potential issues and communicate your findings to customers in a clear and concise manner.
  • Scheduling Appointments: You will schedule service appointments and ensure that our technicians have all necessary information to complete the job efficiently.
  • Handling Customer Complaints: You will handle customer complaints in a professional and courteous manner, working to resolve issues promptly and fairly.
Requirements
  • Education: High school diploma or equivalent required.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • Techincal Knowledge: Basic understanding of automotive systems and processes, with the ability to learn and adapt quickly.
  • Organization: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


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