Appointment Coordinator
4 days ago
Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Job OverviewWe are seeking a highly organized and detail-oriented Appointment Coordinator to join our team. The successful candidate will be responsible for maintaining the master schedule of patient appointments for outpatient clinic visits.
Responsibilities- Coordinates day-to-day clinic operations, ensuring that all patient appointments are scheduled accurately and timely.
- Ensures outpatients scheduled for visits are registered in SHCIS and that labels, itinerary, and ID sheet are placed in front of chart.
- Sends written notifications of regularly scheduled appointments to patients, families, and Temples.
- Gives verbal notification of add-ons and unscheduled appointments to nursing staff upon patient's arrival to clinic.
- Types clinic schedules without error and/or retrieves and distributes computer copies by 4:00 pm one day prior to clinic.
- Orients all new patients and families to OPD and explain HIPAA/clinic forms prior to completion of initial appointment.
- Maintains a clean and orderly working environment, keeping clinic reception and copy area neat and orderly at all times.
- Answers telephone calls within 3-4 rings and refers identified problems to appropriate staff member.
- Demonstrates self-development by attending 100% of all mandatory in-services, including annual CPR training, and 75% of all non-mandatory hospital in-services.
- Attends 80% of monthly staff meetings and reviews and initials minutes.
- Completes self-evaluation prior to scheduled conference with Director.
- Education: High School Diploma/GED General Studies Required
- Experience: 1 Year Scheduling, registration and insurance verification preferred
- 1 Year Microsoft Office Applications required
- 1 Year Organizational skills required
- 1 Year Communication Skills required
- Certification and Licensures: Basic Life Support (BLS) Required (must obtain within 30 days of hire)
Shriners Children's Spokane offers a competitive salary and benefit package, including continuing education and professional development opportunities. Other considerations include:
- Medical
- Dental
- Vision
- Paid leave
- Retirement savings
- Tuition reimbursement
- Short-term and long-term disability
- Life insurance
- Flexible Spending Accounts (FSA)
- Health Spending Accounts (HSA)
- Voluntary Benefits
- Employee Assistance Program (EAP)
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