Onboarding Implementation Specialist
5 days ago
About the Role:
The Onboarding Manager is a vital part of the Podium team, responsible for the initial implementation and onboarding of new customer accounts. This role involves organizing and managing account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation.
Key Responsibilities:
- Primary contact during first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within first 30 days
- Coordinate all account connections (product and integration related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Ensure effective hand-off to CSM's after onboarding period is over
- Conduct full-team trainings for all locations in every account covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
Requirements:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- A bachelor's degree in business or similar field
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
What We Offer:
- Compensation: $55,000 + 10% variable ($60,500 OTE)
- Transparent culture
- Work in this building in Lehi, UT
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer.
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