Distribution Center Operations Manager

4 weeks ago

Mesquite, Texas, United States RealTruck Full time
Job Summary

The Distribution Center Operations Manager will oversee the daily operations of a regional distribution center, ensuring that all processes are running smoothly, efficiently, and safely. This role will involve managing a team of employees, coordinating workflow, and addressing any operational issues that arise.

Key Responsibilities
  • Lead and motivate a team of employees to achieve departmental goals and objectives.
  • Set goals and provide direction to ensure department milestones are met.
  • Foster a positive and productive work environment that promotes employee engagement and retention.
  • Oversee daily operations to ensure efficiency, accuracy, and compliance with company policies and procedures.
  • Coordinate with other departments to ensure seamless operations and achieve business objectives.
  • Ensure all shipments are properly documented and comply with company policies and procedures.
  • Manage resources and adhere to approved budgets to ensure cost-effectiveness.
  • Implement and maintain quality assurance standards and procedures to ensure high-quality products and services.
  • Address and resolve escalated issues related to order fulfillment and customer service.
  • Promote a culture of safety and ensure compliance with all health and safety regulations.
  • Conduct regular safety audits and training sessions to ensure a safe working environment.
  • Investigate safety incidents and report results to leadership, implementing short- and long-term countermeasures as needed.
  • Act as the main point of contact for shift-related issues and concerns, communicating effectively with team members, management, and other departments.
  • Prepare and present shift reports and performance data to management, identifying areas for improvement and implementing process enhancements.
  • Stay updated with industry trends and best practices to ensure the distribution center remains competitive and efficient.
Requirements
  • High school diploma or equivalent required; Bachelor's degree in logistics, business, or related field preferred.
  • 6+ years of experience in operations or logistics required; 3+ years of experience at a leadership level with similar responsibilities preferred.
  • Excellent organizational and time management skills, with the ability to work under pressure and meet tight deadlines.
  • Effective communication and interpersonal skills, with the ability to respond to customer or carrier requests in a timely and professional manner.
  • Ability to adapt to changes while maintaining productivity measures and ensuring a safe working environment.
Competencies
  • Adapts to changes in the work environment, manages competing demands, and changes approach or method to best fit the situation.
  • Responds promptly to customer needs, responds to requests for service and assistance, and meets commitments.
  • Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, and looks for and takes advantage of opportunities.
  • Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against a standard of excellence, and takes calculated risks to accomplish goals.
  • Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, and uses reason even when dealing with emotional topics.
  • Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, and follows through on commitments.

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