System Administrator III

3 weeks ago

Aurora, Colorado, United States ActioNet, Inc. Full time
Job Summary

ActioNet, Inc. is seeking a highly skilled System Administrator III to join our team. As a key member of our IT infrastructure team, you will be responsible for implementing and maintaining our enterprise backup and restoration operations. This is a critical role that requires a strong understanding of ITIL and industry best practices, as well as experience with Red Hat Linux OS and VOIP systems.

Key Responsibilities
  • Implement processes to provide support and assistance to ensure system and infrastructure backups are completed, when scheduled, as required
  • Follow Enterprise directives and procedures to periodically test backup and restore operations procedures where applicable
  • Aid with documenting all backup and restoration operations in logs to allow for auditing of the activity
  • Assist with and make recommendations to the Government to improve processes, tools, and/or procedures that will improve backup efficiency and reliability
  • Assist with the coordination of appropriate government activity or agency in the resolution of any issues with backup/restore processes
  • Ensure all backups and other removable media are encrypted in accordance with Federal Information Processing Standards (FIPS) or other DoD/Federal requirements; all backups and other removable media shall be properly labeled and properly stored in fire-resistant vaults for operational back-ups (on-site storage) and historical backups (off-site storage) in accordance with DHA Enterprise policies directives and procedures
  • Perform technical duties related to VOIP, IX Messaging, ACD and custom Call Center applications; perform or assigns adds moves, changes related to end points
  • Knowledge and expertise in Red Hat Linux OS
  • Monitor daily performance alarms, errors, and outage trends
  • Review product delivery and host acceptance duties; verify hand receipts/ownership responsibilities
  • Confirm diagrams, sustainment & operational documentation are available to the support staff
  • Track pertinent system information, architecture, and performance; identify significant metrics
  • Submit all Circuit Management request, submit all JBSA-FSH circuit request; perform all circuit sustainment actions to include Defense Information Systems Agency (DISA), Toll Free Number and DSN activities
  • Define and create Avaya system permissions and skill level access
  • Update and document VOIP system structure
  • Update and document VOIP VLAN Configuration and submit all VLAN requests to IPVM via Service Now ticket
  • Update and document VOIP File Server settings
  • Update and document Avaya Ports, Protocols, and Services Management (PPSM)
  • Maintain credentials to access hosted environments
  • Participate in project, leadership, DGIS, and other telecommunication related meetings
  • Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware
  • Administer day-to-day sustainment, integrity, security and availability of infrastructure platforms
  • Execute capacity analysis, maintain security posture of infrastructure systems, and monitor performance
  • Create standard operating procedures, maintenance guides, and knowledge base articles, as necessary to ensure proper documentation is established for the operational upkeep of the infrastructure platforms
  • Perform platform maintenance upgrades to ensure a proper security and operational posture is maintained
  • Assist architecture and engineering with evaluation, making recommendations and testing of infrastructure hardware and software products
  • Provide support for Virtual Machines (VM)
  • Execute Security Technical Implementation Guide (STIG) compliance
  • Provide Support for Group Policy Objects (GPO)
  • Provide Support for Microsoft Endpoint Configuration Manager
  • Support End User Devices (EUD), as required

Requirements
  • Secret Clearance

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