Amusement Park Experience Coordinator
4 days ago
At KIDS EMPIRE, we are dedicated to providing an exceptional experience for our guests. As a Team Member, you will be the initial contact between guests and our facility, responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments they may have.
The ideal candidate will possess excellent communication skills, customer service skills, conflict resolution skills, and leadership skills. They must be able to work independently and maintain an upbeat positive attitude with children. Additionally, the ability to operate an iPad and work weekends and holidays is required.
Key Responsibilities:
- Attend to customers as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the amusement park.
- Operate the check-in process by having guests sign the liability waiver.
- Cashier responsibilities; receiving payments and keeping track of all cash and credit transactions.
- Organize the refrigerator with drinks, snacks, chips, and ice cream.
- Walk the floor regularly to monitor if there are no unsafe hazards present and if guests are following the park attendance rules, regulations, and guidelines.
- Clean restrooms and sanitize all park structures ie tables, chairs, and playground structures.
- Schedule and coordinate family events and assist those events to operate efficiently.
- Must be able to work in a noisy environment created by guests such as children yelling and music.
- Must be able to tolerate a fast-paced work environment during peak hours.
- Must be able to maneuver in small play areas.
- Other duties as assigned.
Requirements:
- Work weekends and holidays.
- Ability to maintain an upbeat positive attitude with children.
- Operate an IPad.
- Good communication skills.
- Customer service skills and conflict resolution skills.
- Leadership skills.
- Work independently.
- Read and write in English.
Estimated Salary: $25,000 - $35,000 per year, depending on experience and qualifications. If you are a motivated and team-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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