IT Project Lead
7 days ago
PagerDuty is a global leader in digital operations management, revolutionizing how critical work gets done. We're seeking an experienced IT Project Lead to manage large-scale programs with a wide impact radius.
This role involves identifying stakeholders, driving roadmaps and strategies, leading delivery, reporting status, and ensuring quality. You will work effectively with cross-functional teams, including engineers, engineering managers, product managers, customer service, marketing, and sales teams.
The ideal candidate has a strong technical background, excellent problem-solving skills, and is passionate about managing complex projects. This role requires the ability to adjust working hours to accommodate Pacific Time/West Coast hours to collaborate effectively with US-based teams.
Key Responsibilities:
- Lead IT program planning, milestone definition, resource allocation, and estimation for predictable delivery
- Analyze large data sets to identify patterns and relationships resulting in practical solutions to real business problems
- Anticipate bottlenecks, provide escalation management, and make tradeoffs
- Drive technical and operational improvement, business strategies, and technical solutions across teams
- Collaborate closely with cross-functional partners to drive iterative process improvements
- Leverage tools and processes to improve productivity in support of the program
- Communicate successes, schedules, priorities, issues, and overall program health to all levels in the company
- Create, track, and drive critical path, flagging and managing risks, dependencies, and decisions that affect the program
- Manage program financials related to capitalization
- Manage procurement processes related to the initiative
- Creation and distribution of impactful automated reporting
Requirements:
- 6+ years of experience in Technical Program Management
- Experience running security & IT, data programs, business applications, or any related technical programs
- Ability to work primary hours of 12pm-8pm GMT
About PagerDuty:
PagerDuty empowers teams of all kinds to deliver high-quality software faster and more reliably. Our Operations Cloud powers the agility that drives digital transformation. With our platform, companies can compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
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