Public Safety Communications Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Public Safety Communications Supervisor to join our team at Shelby County Health Dept. As a key member of our dispatch operations team, you will be responsible for leading and directing subordinate personnel in the efficient and effective operation of the dispatch office.
Key Responsibilities:
- Assist and lead personnel in the efficient and effective operation of the dispatch office.
- Receive, monitor, and respond to all incoming emergency, complaint, and routine calls by telephone and radio.
- Makes decisions and gives information to appropriate by established protocols.
- Maintain proper operation and maintenance of radios and communication equipment.
- Lead and direct subordinate personnel.
- Transfer needed equipment to designated locations, if needed.
- Develop and maintain records/logs of all calls and ensures established procedures are followed.
- Relay certain calls and information to supervisor.
- Advises supervisor of problems with communications equipment and ensures constant working order.
- Maintain records and files under established guidelines.
- Perform other related duties as required or directed.
Requirements:
- Four (4) years experience in a radio dispatch center for a public safety agency.
- High school diploma or possess a GED.
- PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
Special Requirements:
- Must be able to type 30 wpm.
- Must pass a Dispatch Skills Assessment.
- Must have thorough knowledge of NCIC, TIES, and NLETS programs.
- Must have extensive experience in the use of computer aided dispatch system(s).
- Must have extensive experience in the use of radio equipment and basic troubleshooting methods.
- Must have acceptable level of literacy.
- Must have acceptable cognitive and psychomotor skills.
- Must be able to work rotating shifts, holidays, and weekends.
- Must pass pre-employment testing.
Disclaimer:
This position is subject to a background check for any convictions that have substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
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