Program Support Staff
3 weeks ago
Job Summary:
The Program Support Staff (PSS) plays a vital role in ensuring the smooth operation of the Interfaith Works New Leaf Shelter. This position is responsible for supervising daily program activities, maintaining a safe and welcoming environment, and providing excellent customer service to all individuals.
Key Responsibilities:
- Monitor program-related activities, including medication consumption, meals, chores, and laundry.
- Provide a supportive and caring environment to program attendees.
- Ensure proper documentation of daily activities, including incident reports and grievances.
- Implement crisis intervention procedures when needed to ensure the safety and well-being of all individuals.
- Participate in mandatory staff meetings and trainings as required by contract.
Requirements:
- High school diploma or equivalent required.
- Minimum of two years' experience working in a service delivery field or social service field.
- Excellent communication and interpersonal skills.
- Ability to work as a team member and provide excellent customer service.
- Proficient with computer programs, including word processing and search engines.
Working Conditions:
The Program Support Staff will work in a fast-paced, dynamic environment with a focus on providing excellent customer service. The position requires the ability to work independently and as part of a team, with a strong emphasis on maintaining a safe and welcoming environment.
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Program Support Staff
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