Contact Center Representative

4 days ago


Sugar Land, Texas, United States Wellby Full time
Contact Center Professional Job Description

As a Member Service Representative I at Wellby, you will be responsible for delivering top-notch support and coverage to our Contact Center. This role involves interacting with members to address inquiries and resolve complaints, ensuring a positive member experience.

About the Role:

  • Collaborate with colleagues to achieve team goals.
  • Utilize excellent communication skills to interact with customers.
  • Escalate complex issues to senior teams as needed.

Essential Qualifications:

  • High school diploma or equivalent required.
  • At least two years of experience in a high-volume call center setting or equivalent combination of education and experience.
  • Preference given to bilingual candidates.

Compensation Package:

  • $45,000 - $55,000 annual salary range.
  • Inclusive work environment for individuals with disabilities and veterans.

What We Offer:

  • A dynamic work environment focused on delivering exceptional customer experiences.
  • Ongoing training and development opportunities to enhance your skills.


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