Senior RV Service Coordinator

At Alpin Haus, we're seeking a skilled and customer-focused RV Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional service to our customers, ensuring their RVs are maintained and repaired to the highest standards.

We offer a competitive hourly rate plus commissions, with pay ranging from $20-$38 per hour.

• Listen attentively to customer's descriptions of problems with their RVs, clarifying and documenting the information on work orders for technicians to perform repairs or routine maintenance.
• Conduct thorough walk-around inspections to assess damage, repair needs, and opportunities for upselling services and accessories.
• Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies.
• Develop detailed estimates by costing materials, supplies, and labor, and calculate customer payments.
• Prepare work orders and match technicians to jobs; oversee technician work status and review for accurate billing and payment for time worked.
• Maintain excellent customer rapport by providing clear communication, explaining estimates, obtaining customer approval, and answering questions and concerns.
• Maintain records of corrective actions planned, customer contact, and authorizations.
• Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications.

• High school diploma required.
• Prior experience in a customer-facing service role is desirable.
• General knowledge of motor vehicles, building trades, or RVs is helpful but not required.
• Strong verbal communication skills for friendly and effective customer and employee interactions.
• Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing.
• Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling.