Law Firm Intake Liaison

3 weeks ago


Birmingham, Alabama, United States Hazzard Law Firm Full time
Role Overview

We are seeking a skilled Legal Case Coordinator to join our team at Hazzard Law Firm. This individual will serve as the primary point of contact for prospective clients, providing exceptional customer service and ensuring a seamless onboarding process.

Key Responsibilities:

• Screen and evaluate prospective client inquiries, ensuring they receive personalized attention and guidance throughout the intake process
• Collaborate with the marketing team to develop and implement strategies for fostering prospective client streams
• Perform various administrative tasks, including data entry, spreadsheet management, and transcription, to maintain operational efficiency
• Coordinate appointment scheduling for potential clients, streamlining our lawyers' schedules and growing our caseload
• Organize and maintain accurate records, including paperwork and client files, within our case management system

Requirements:

• High school diploma required; bachelor's degree preferred
• Previous legal experience highly valued
• Excellent communication and interpersonal skills, with a strong sense of empathy and customer service
• Proficient in data entry, spreadsheet management, and computer software
• Previous customer service or sales experience a plus

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