Program Director

1 week ago


Detroit, Michigan, United States DelMonte Hotel Group Full time

DelMonte Hotel Group Overview


Legends Global Merchandise is a renowned retail and merchandising company that provides an unparalleled, customer-centric experience for fans worldwide.


With a fully customized, omnichannel shopping experience, we cater to different tastes and preferences, ensuring a unique retail experience at every event.


The Role


We seek a highly skilled Program Director to lead our team of Event Managers and support staff at LGM.


This role requires exceptional leadership skills, strong communication abilities, and the capacity to manage multiple tasks and priorities while adapting to changing situations.


Key Responsibilities



  • Lead team of Event Managers and other support staff at LGM
  • Expert on all LGM Policy and Procedures
  • Expert on all training materials including Event Checklists and merchandise manuals
  • Work closely with Director of Events on rolling out new P&P and training material for new hires
  • Train and on-board new hires on all event operations policies and procedures
  • Lead monthly meetings with all Event Managers across all LGM partnerships
  • Work closely with Program Teams on buying, planning, and execution of product line
  • Map out all logistics pre-event and post-event, with people, trucks, trailers working closely with the Director of Logistics
  • Reconcile event with Finance team to ensure event is closed out
  • Work closely with the client to ensure all needs are met according to contract agreement
  • Oversee proper display of all merchandise in all sales locations, checking on planograms, pricing, and templates
  • Hire and manage any/all extra support staff to assure maximization of sales at events
  • Oversee security measures for all sales locations for both during and after business hours
  • Maintain inventory control measures and perform a physical inventory of all sales locations at the conclusion of the event
  • Be accountable for all product shrinkage (lost, damage, stolen) from all sales locations during the course of the event
  • Oversee the packing of merchandise and displays of all sales locations for transportation at the conclusion of the event
  • Oversee the capturing of all sales records (POS & scanners) on all products sold
  • Oversee the collection of all cash/credit card receipts for all sales from all sales locations
  • Balance all funds collected at the event in which he/she manages, as well as, deposit the funds in the proper bank account at the conclusion of each business day

Requirements


To be successful in this role, you must have:



  • Associates or four year college degree in business, management, or related field, preferred
  • Two-four years industry experience required
  • Three to five years retail sales and cash management experience needed
  • Personnel management experience needed

Benefits


We offer a competitive salary, commensurate with experience, and a generous benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and a 401k plan.


Estimated Salary: $60,000 - $80,000 per annum


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