Tier II Support Engineer
4 weeks ago
ManTech is seeking a skilled Tier II Support Engineer to join our team in Tysons, VA. As a key member of our support team, you will be responsible for managing customer issues on our Cloud Platform products.
Key Responsibilities- Diagnose and resolve customer issues through effective troubleshooting and root cause analysis.
- Develop an in-depth understanding of our product technology and underlying architectures.
- Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
- Work collaboratively with a team of engineers/consultants to ensure 24-hour customer support.
- Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics, or equivalent experience.
- 3 years of relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems.
- Excellent customer service and communication skills.
- Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.
- Google Cloud experience.
- ServiceNow experience.
- Experience with cloud storage solutions and distributed computing technology.
An active TS/SCI Clearance is required.
Physical RequirementsThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
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