Tier II Support Engineer

4 weeks ago


Bloomington, Illinois, United States ManTech Full time
Job Summary

ManTech is seeking a skilled Tier II Support Engineer to join our team in Tysons, VA. As a key member of our support team, you will be responsible for managing customer issues on our Cloud Platform products.

Key Responsibilities
  • Diagnose and resolve customer issues through effective troubleshooting and root cause analysis.
  • Develop an in-depth understanding of our product technology and underlying architectures.
  • Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
  • Work collaboratively with a team of engineers/consultants to ensure 24-hour customer support.
Requirements
  • Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics, or equivalent experience.
  • 3 years of relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems.
  • Excellent customer service and communication skills.
  • Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.
Preferred Qualifications
  • Google Cloud experience.
  • ServiceNow experience.
  • Experience with cloud storage solutions and distributed computing technology.
Security Clearance

An active TS/SCI Clearance is required.

Physical Requirements

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.



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