Assistant Community Manager

6 days ago

Somerset, United States RPM Development Group Full time

About RPM Development Group:

We are committed to creating high-quality affordable housing that serves as a transformational resource for residents and a source of beauty and vibrancy for surrounding communities. Our goal is to provide safe, clean, and affordable housing to people and families across the State of New Jersey. With a focus on sustainable building and a passion for providing exceptional customer service, we strive to make a positive impact on the lives of our residents.

RPM Development is a dynamic place to work – staff are asked to be professional, collaborative, and think critically while working towards a shared mission. We support our staff with competitive compensation and excellent benefits, including paid holidays and time-off, a 401k program with company match, health care coverage, and ongoing training.

The Assistant Property Manager Role:

This role involves ensuring the financial viability and continued compliance of assigned properties. The Assistant Property Manager will be responsible for maintaining minimal vacancy by leasing all vacant units within expectation, managing the waitlist proactively, and marketing when necessary. They will also maintain property compliance by completing annual recertifications timely and ensure accurate, available, and audit-ready files at all times.

The Assistant Property Manager will act as an additional layer of support in ensuring that all maintenance work orders and turnover production are completed professionally while maintaining a safe work environment. They will demonstrate professional presentation and provide excellent customer service to prospective and current residents, encouraging long-term tenancy. They will also demonstrate this same high level of customer service to all vendors, team members, and housing partners.

Key Responsibilities:

  • Maintain property waitlists by purging semi-annually and ensuring the waitlist is always fresh with viable leads and current household information.
  • Assist pre-applicants with the process of being added to the waitlist through Rent Café.
  • Responsible for all new resident application activities, including resident education on qualification process and lease terms, lease processing through Rent Café, and internal move-in paperwork.
  • Weekly attention to be paid to vacancy at the property to ensure properties remain at 97.5% occupancy.
  • Consistently market the properties to high standards by optimizing curb appeal.
  • Prepare and maintain appropriate leases, lease renewals, and annual re-certifications for all funding sources timely.
  • Walk residents through the recertification process in Rent Café when necessary.
  • Maintain complete, accurate, and audit-ready files both physically and digitally.
  • Proactively manage housing partner subsidy programs and relationships.
  • Follow up with 3rd parties that promised payment on behalf of new tenants for the initial Security Deposit and/or 1st month's rent.
  • Ensure rent portion letters are received timely and include annual increases for renewals.
  • When assigned a community with market-rate units, actively track and make rental rate adjustments based on market competition, properly market these units as needed, ensure timely and optimized renewals, and new leases.
  • Assist the Property Manager with all general management of their assigned apartment developments.
  • Ensure work orders, preventive maintenance, bi-annual unit inspections, and apartment turns are completed within company policy timeframes at all locations. Bring forward any concerns to the attention of the PM.
  • Maintain quality of product by walking the property regularly and documenting any items that need to be addressed.
  • Process transfer requests, reasonable accommodation requests, and address resident concerns.
  • Calculate and process tenant portions when specific programs require (PHA, 811, etc).
  • Share best practices with colleagues not only within the assigned region but more broadly within RPM.
  • Practice exceptional customer service, professionalism, safe work practices daily.
  • Partner and work closely with all departments within RPM Development Group.
  • Work beyond the narrow and specific job responsibilities to advance the goals of the company.

Requirements:

  • High School Diploma required/College degree preferred/APM a plus.
  • Two years of increasing property management responsibility to include all aspects of a multi-site operation.
  • Knowledge of both affordable housing (including required certifications) and market-rate housing if required for your property.
  • Technology literacy and a solid understanding of operating software, Yardi experience preferred.
  • Requires a valid driver's license, an insured vehicle, and the ability to travel between properties.

Working Conditions:

  • Ability to work periodic flexible hours is required.
  • Ability to work at property locations within or near transitional neighborhoods.
  • Ability to climb stairs, take elevators, bend, squat, reach overhead, and lift up to 15 pounds at times.

Salary: Estimated $50,000-$70,000 per year, depending on experience.

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