Aftermarket Parts Sales Representative
1 week ago
KHS is a world-class player in the manufacturing of filling and packaging systems for beverages and liquid food. Our customers have trusted us for over 150 years, and we continue to innovate and improve our products and services to meet their needs.
Job Description
As a Technical Support Specialist, you will be responsible for providing technical information and support for KHS USA parts sales orders. This will involve receiving calls from KHS customers, conducting technical research, and verifying part pricing. You will also identify needed machine manual updates and communicate with documentation, occasionally enter new part numbers into Finesse system, and help identify whether customer requests are under warranty. You may also assist in identifying Engineering Change Requests and communicating with Engineering or other Groups, as well as perform parts lookups and pull drawings to support purchasing.
Your Responsibilities
You will be responsible for:
1. Receiving calls from KHS customers seeking aftermarket parts and rebuilds
2. Conducting technical research on part numbers for sales orders
3. Identifying components of parts for special kits
4. Verifying part pricing with your supervisor or manager
5. Identifying needed machine manual updates and communicating with documentation
6. Occasionally entering new part numbers into Finesse system
7. Helping to identify whether customer requests are under warranty
8. Assisting in identifying Engineering Change Requests and communicating with Engineering or other Groups
9. Performing parts lookups and pulling drawings to support purchasing
Your Profile
To succeed in this role, you should have an associate degree or equivalent from a two-year college or technical school, and at least five years of experience in customer service or parts sales for mechanical equipment. You should also possess excellent communication skills and the ability to work independently.
Benefits
KHS offers a competitive salary range of $65,000 - $80,000 per year, depending on experience, plus a generous benefits package that includes medical, dental, and vision insurance, educational reimbursement program, on-call premium, company-sponsored life and disability insurance, paid time off, and ten paid holidays per year. We also offer a 401K plan with company match.
The estimated salary for this position is $72,500 per year.
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