Customer Engagement Specialist
3 weeks ago
Are you someone who thrives in a customer-focused environment? Do you possess a knack for sales and enjoy interacting with people? If so, the Inside Sales Representative (ISR) role at Carter Lumber could be the perfect fit for you. As an ISR, you will be the welcoming face of our store, ensuring that customers receive exceptional service and support.
Job Overview
In this position, you will greet customers as they enter the store, providing them with valuable product insights and guidance tailored to their project requirements. Your responsibilities will include generating estimates for various packages, processing transactions efficiently, and following up on online inquiries. Additionally, you will engage in proactive outreach to qualify new leads, assist Outside Sales Representatives as necessary, and help maintain inventory accuracy through regular cycle counts.
Each ISR undergoes comprehensive training to become proficient in our product offerings, point-of-sale system, and necessary documentation procedures. The compensation structure includes a base salary plus commission, with unlimited earning potential based on your performance.
Qualifications
- Proven experience in sales or customer service roles
- A friendly and approachable demeanor
- Strong communication abilities
- Familiarity with construction materials is advantageous, but not mandatory
- Team-oriented mindset
- Capability to meet sales and profitability targets
Employee Benefits (for full-time staff)
- Health, Dental, and Vision insurance options available after 30 days of employment
- Short and Long-Term Disability coverage
- Company-funded life insurance and Accidental Death & Dismemberment (AD&D) insurance
- Optional supplemental life insurance plans
- 401(k) plan with company matching
- Paid vacation and holidays
- Incentives from vendors
- Opportunities for advancement; we prioritize internal promotions
- Veterans are encouraged to apply
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