Patient Service Representative
1 week ago
Job Summary
This is a dynamic role that requires a high level of public contact and excellent interpersonal skills. As a Patient Service Representative, you will be responsible for aspects of Physician Practice front office management and operation as assigned.
Key Responsibilities
- Complete and accurate patient registration, pre-certification, charge capture, and coding of diagnoses given by physicians.
- Post all payments and balance with computer reports at day end.
- Liaise between patients and medical support staff, greeting patients and visitors in a prompt, courteous, and helpful manner.
- Verify and update necessary insurance information in the patient accounting system.
- Obtain signatures on all forms and documents as required.
- Assist patients with ambulatory difficulties and maintain appointment books.
- Provide front office phone support as needed and outlined through cross-training programs.
- Screen visitors and respond to routine requests for information.
- Process vouchers and private payments, updating registration screens based on information on checks.
- Research address verification as needed.
- Help process mail return statements and outgoing statements.
- Acquire billing information for all doctors for all patients seen in practice.
- Perform cashiering functions, including monitoring and balancing cash drawers daily.
- Prepare daily cash deposits and receive payments from patients, issuing receipts.
- Code and post payments and maintain required records, reports, and files.
- Work with patients to secure prepayment sources or financial agreements prior to providing service.
- Participate with other staff to achieve account resolution.
- Assist with outpatient coding and error resolution.
- Process edits and Customer Service and Collection Requests for resolution within specified time frames.
- Identify trends and communicate problems to management.
- Update patient account databases.
- Maintain and update current information on physician schedules.
- Schedule surgeries, ancillary services, and follow-up outpatient appointments and admissions as requested.
- Answer questions regarding patient appointments and testing.
- Assemble patients' charts for next-day visits.
- Update profiles on all patients, ensuring completeness and accuracy.
- Oversee waiting areas, coordinate patient movement, and report problems or irregularities.
Supervisory/Management Responsibility
This is a non-management role that will report to a supervisor, manager, director, or executive.
Minimum Requirements
High School diploma or equivalent OR Post-high school diploma.
No previous experience required.
Other Required Skills and Experience
- Associate's degree in a technical specialty program of 18 months minimum in length - Preferred.
- Multi-specialty group practice setting experience - Preferred.
- Basic understanding of ICD-9 and CPT coding - Preferred.
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