Customer Service Coordinator

3 days ago


Long Beach, California, United States Compass Group, North America Full time
Job Summary

Coordinate and monitor patient transportation services activities through timely and accurate dispatch and management of customer transportation requests.

  • Primary Responsibilities:
  • Provides quality customer service to patients and their families, ensuring timely and accurate transportation of patients.
  • Monitors and directs the activity of transporters, ensuring efficient completion of tasks and adherence to departmental standards and priorities.
  • Serves as a liaison between patient transportation and other departments, ensuring seamless communication and coordination.
  • Assigns and distributes pagers, monitors daily sign-in/out procedures, and develops and promotes positive customer service relationships with patients, families, and staff.
  • Resolves problems related to patient, visitor, staff, or employee complaints, recommending solutions for ongoing or recurring issues.
Benefits

Full-time and part-time positions offer a range of benefits, including medical, dental, vision, life insurance, disability insurance, and more.



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