Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Floor & Decor Holdings, Inc. As a Customer Service Associate, you will be the first and last point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.
Key Responsibilities
- Provide excellent customer service through greeting customers, checking out customers, handling product returns, and performing basic cash office functions.
- Connect with customers, ask about their projects, recommend our products, and excite customers about their purchase.
- Process customers at checkout using the point of sale (POS) system, process customer refunds and exchanges according to established guidelines, and open and close registers.
- Follow established cash, check, and credit card acceptance procedures, answer the telephone according to company guidelines, and stock, tag, and display merchandise as required.
- Must be 18 years or older.
- Knowledge of basic math skills.
- Customer service experience.
- Potential travel to other stores for support.
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
- Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Bonus opportunities at every level.
- Career advancement opportunities.
- Relocation opportunities across the country.
- 401k with discretionary company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- A personal holiday and Volunteer Time Off program.
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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