Senior Operations Manager for I/DD Residential Services

2 days ago


Chicago, Illinois, United States Anixter Center Full time
Job Overview

Anixter Center seeks a highly skilled Senior Operations Manager to oversee the daily operations of our Integrated Developmental Disabilities (I/DD) residential services. This individual will be responsible for ensuring seamless service delivery, staff development, and regulatory compliance.

Responsibilities:
  • Schedule Management: Develop and implement schedules for employees across five I/DD CILA locations and ICILA programs, ensuring adequate coverage and regulatory requirements are met.
  • Staff Onboarding and Training: Lead onboarding training and support for new Direct Support Professionals (DSPs), equipping them with the skills necessary to provide exceptional care.
  • Coverage and Scheduling: Manage employee scheduling, including last-minute adjustments, to guarantee sites are adequately staffed.
  • Communication and Collaboration: Foster strong relationships with managers, Assistant Directors, and colleagues to ensure effective communication and continuity of client care.
  • ADP System Management: Utilize ADP scheduling software to schedule, reschedule, and enter shifts, while monitoring overtime usage and ensuring compliance with FLSA and ODRISA regulations.
  • Training and Development: Provide orientation and training to new ADP users, focusing on efficient use and effectiveness.
  • Trend Analysis and Problem-Solving: Identify and analyze trends in coverage issues, scheduling conflicts, and ADP clock-in/clock-out problems to address performance gaps.
  • Maintenance of Certification: Ensure DSP and medication certification is up-to-date throughout employment.
Requirements:
  • Education: High school diploma required; Associate's or Bachelor's degree in a human services field preferred.
  • Experience: One year of experience as a DSP, preferably in an I/DD residential setting.
  • Knowledge and Skills: Advanced knowledge of residential settings working with individuals with developmental disabilities and/or mental illness. Excellent professional communication, interpersonal, and computer skills.
  • Organizational and Planning Abilities: Strong organizational and planning skills, with the ability to think ahead and plan over a given time span.
  • Teamwork and Customer Orientation: Ability to work effectively with high-performance teams and a strong customer orientation.
Work Environment:
  • Physical Demands: Prolonged periods of computer work, occasional movement of up to 25 pounds, and travel between various work locations.
  • Work Environment: Standard office environment with moderate noise level.

The estimated annual salary for this position is $60,000-$70,000, depending on experience and qualifications. Anixter Center offers a dynamic work environment, opportunities for professional growth, and a commitment to diversity, equity, and inclusion.



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