VP, Credit Portfolio Manager | Residential Real Estate Servicing Risk Collections

4 weeks ago

Wilmington, Delaware, United States Citigroup Inc Full time
Job Summary

The VP, Credit Portfolio Manager | Residential Real Estate Servicing Risk Collections - Hybrid is responsible for developing and implementing risk strategies, analytics, and oversight of early default collections and post-charge-off recovery for the US residential real estate portfolio. This role requires the ability to use sophisticated analytical techniques to develop segmentation and contact strategies to optimize customer treatments, monitor performance and effectiveness of collections strategies, and provide risk oversight of collections strategies, performance, and compliance with Citi Policy requirements.

Key Responsibilities
  • Optimize existing early and late-stage collections strategies and develop new strategies and efficiencies for collections and recovery.
  • Leverage models or other statistical methodologies to develop and implement segmentation for collections contact and treatment strategies.
  • Design and champion/challenger collection strategies and perform hypothesis testing to determine impacts from new strategies.
  • Develop, track, and report on key initiatives, performance results, and emerging trends, analyzing risks, and ensure appropriate escalation and communication is provided to senior leadership.
  • Utilize analytical tools such as SAS, R, SQL, or Python to develop data-driven insights with regards to collection and recovery strategies.
  • Manage the audit and control environment, end-user computing portals, audit self-assessments, and interact with internal/external auditors.
  • Understand relevant laws, regulations, and best practices in mortgage servicing, debt collection, and recovery.
  • Establish cross-functional partnerships and networks to develop and implement collection strategies and support the execution of cross-functional business initiatives.
  • Drive compliance with applicable laws, rules, and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalate, manage, and report control issues with transparency.
Requirements
  • 6-10 years of experience in credit card risk management or equivalent training and experience preferably in the financial services industry.
  • Experience in the residential real-estate (mortgage/home-equity) industry highly preferred.
  • Proficiency in writing SAS codes with macro or proficiency in other data management tools, such as R, SQL, or Python (can be trained to use SAS quickly). Experience with SQL programming in a UNIX environment is preferred.
  • Demonstrated ability to synthesize, prioritize, and drive results with a high sense of urgency.
  • The successful candidate will have demonstrable analytic, interpersonal, and project management skills.
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
  • Consistently demonstrate clear and concise written and verbal communication.
  • Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.
Education
  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.

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