Part-time Customer Service Representative

1 week ago


Clarkston, Michigan, United States Great Lakes Ace Hardware, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Part-time Customer Service Representative to join our team at Great Lakes Ace Hardware, Inc.

About the Role

This is an excellent opportunity for individuals who enjoy interacting with customers, working in a fast-paced environment, and taking ownership of providing exceptional service. As a Part-time Customer Service Representative, you will be responsible for ensuring that customers have a positive shopping experience by providing assistance with product information, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, responding to their inquiries, and resolving any issues or concerns they may have.
  • Assist customers in finding products, answering questions about merchandise, and making recommendations to meet their needs.
  • Operate cash registers accurately, handle transactions efficiently, and maintain a clean and organized checkout area.
  • Process refunds, exchanges, and store credits as needed, following company policies and procedures.
  • Maintain knowledge of products, services, and promotions to effectively communicate with customers and make informed recommendations.
  • Work collaboratively with other team members to achieve sales goals, maintain a positive work environment, and promote a culture of excellence.
Requirements
  • High school diploma or equivalent required; some college or relevant experience preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work flexible hours, including weekends and holidays, and adapt to changing priorities and demands.
  • Ability to lift up to 25 pounds, stand for long periods, and move quickly around the store as needed.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer
  • A competitive hourly rate: $12.00 - $13.00 per hour.
  • Opportunities for advancement and career growth within the company.
  • A fun and dynamic work environment with a team-oriented culture.
  • Flexible scheduling to accommodate your needs and lifestyle.


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