Member Services Team Lead

6 days ago


Jackson, Georgia, United States Conexon Full time
About Conexon

Conexon is a leading provider of innovative solutions for the fiber-optic industry. We are seeking an experienced Member Services Team Lead to join our team in Jackson, GA.


Earn $55,000 - $65,000 per year


Job Description

The Member Services Team Lead plays a crucial role in overseeing and managing a team of Members Service Representatives (MSRs) in contact center operations. Key responsibilities include:


  • Supporting MSRs after training by monitoring progress, providing coaching opportunities, and answering questions
  • Assisting in formulating targets for individuals and teams
  • Devising ways to optimize procedures and motivate staff
  • Maintaining adherence to policies for attendance and established procedures
  • Staying apprised of new processes and technology
  • Interviewing and hiring new staff



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