Customer Service Ambassador
4 weeks ago
At BrandRep, we're seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing support through various channels.
Responsibilities:
- Maintain a positive and professional attitude toward customers at all times.
- Deliver superior service by identifying and resolving customer issues using problem-solving skills.
- Respond promptly to customer inquiries and communicate effectively through various channels.
- Acknowledge and resolve customer complaints in a timely and professional manner.
- Stay up-to-date on our products and services to provide accurate information to customers.
- Process orders, forms, applications, and requests in a timely and efficient manner.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with colleagues to ensure seamless customer support.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- High school diploma or equivalent required.
- Bilingual Spanish language skills required.
- Previous customer service experience preferred.
- Ability to stay calm under pressure and provide excellent customer service.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using computers and software applications.
- Experience working with customer support software preferred.
- Unstoppable attitude and high need for competition and achievement.
Benefits:
- Hourly rate pay.
- Performance bonuses and annual recognition events.
- SPIFs - Sales Performance Incentive Funds.
- Health benefits (medical, vision, dental).
- Paid sick days.
- Paid holidays.
- 401k.
- Life insurance.
- Professional development and growth opportunities.
- Business casual dress code.
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