Restaurant Manager

6 days ago

Waitsfield, Vermont, United States Sugarbush Resort Full time
Sugarbush Resort Restaurant Manager Opportunity

Sugarbush Resort is seeking a highly skilled Restaurant Manager to lead the team at Rumble's Bistro and Bar, our premier restaurant located at the base of the mountain at Lincoln Peak. As a Restaurant Manager, you will play a vital role in delivering an exceptional guest experience and driving business success.

Key Responsibilities:
  • Develop and implement effective floor plans to ensure seamless service delivery.
  • Maintain accurate seating charts and manage daily administrative tasks.
  • Provide on-the-job training to FOH servers and support team members.
  • Resolve staffing issues and guest complaints in a timely and professional manner.
  • Lead by example, demonstrating excellent customer service and leadership skills.
  • Ensure proper service etiquette is executed by all staff and provide training as needed.
  • Delegate tasks effectively and maintain open communication with the team.
  • Manage inventory, ordering, and product management to optimize profitability.
  • Execute large group events and maintain a high level of organization and cleanliness throughout the restaurant.
  • Uphold Alterra Mountain Company core values and promote a positive work environment.
Requirements:
  • Minimum 2 years of experience in restaurant supervision or management.
  • Excellent communication and guest service skills.
  • Detail-oriented, organized, and able to maintain a calm, positive attitude during high-stress periods.
  • POS and administrative experience, including Microsoft Office and reservation system knowledge.
  • Passion for the Hospitality Industry and a well-rounded knowledge of food, wine, and cocktails.
  • Ability to communicate effectively with peers of varying backgrounds, experience, and skill levels.
  • Ability to control costs, including labor and COGs.
  • Must be a minimum of 18 years of age and have reliable transportation, especially in winter.
  • Knowledge of Microsoft Office, especially Excel and Outlook, and company software, including Work Day, UKG, RTP, Yelp Reservations, and any other systems assigned.
  • Must have a hospitality-related degree or minimum 5 years in a related field and a valid food handler's license and VT Liquor certification.

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