Retail Department Head

7 days ago


St Louis, Missouri, United States City Museum Full time

About the Role:

As a Retail Supervisor at City Museum, you will play a key role in managing the retail staff department, ensuring excellent customer service interactions with our guests, and maintaining a clean and safe work environment.

Job Responsibilities:

  • Lead and manage the retail staff team, assigning tasks, establishing schedules, and providing guidance and supervision
  • Maintain knowledge of museum rules and regulations, enforcing sales models, refund policies, and cashier/register policies
  • Provide exceptional customer service by greeting guests, answering questions, and resolving issues
  • Assist with register money bag distribution, handling cash, and operating point-of-sale systems
  • Perform daily zone walk-throughs to ensure zones are maintained to museum standards
  • Utilize visual merchandising techniques to increase sales and drive revenue growth
  • Communicate effectively with management, staff members, and customers using two-way radios and other means
  • Be approachable, outgoing, and energetic, working well under pressure and adapting to changing situations
  • Maintain a clean and safe work environment, adhering to museum policies and procedures

Requirements:

  • Age 18 or older
  • Ability to provide guidance and supervision to staff members
  • Effective communication skills with public, customers, and staff
  • Visual merchandising skills to generate sales
  • Approachable and outgoing personality
  • Ability to work varied hours, including weekends, evenings, and holidays
  • Must be able to stand for extended periods, lift up to 25 pounds, and climb stairs

Compensation: $15.00 - $15.50 per hour



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