Retail Department Head
7 days ago
About the Role:
As a Retail Supervisor at City Museum, you will play a key role in managing the retail staff department, ensuring excellent customer service interactions with our guests, and maintaining a clean and safe work environment.
Job Responsibilities:
- Lead and manage the retail staff team, assigning tasks, establishing schedules, and providing guidance and supervision
- Maintain knowledge of museum rules and regulations, enforcing sales models, refund policies, and cashier/register policies
- Provide exceptional customer service by greeting guests, answering questions, and resolving issues
- Assist with register money bag distribution, handling cash, and operating point-of-sale systems
- Perform daily zone walk-throughs to ensure zones are maintained to museum standards
- Utilize visual merchandising techniques to increase sales and drive revenue growth
- Communicate effectively with management, staff members, and customers using two-way radios and other means
- Be approachable, outgoing, and energetic, working well under pressure and adapting to changing situations
- Maintain a clean and safe work environment, adhering to museum policies and procedures
Requirements:
- Age 18 or older
- Ability to provide guidance and supervision to staff members
- Effective communication skills with public, customers, and staff
- Visual merchandising skills to generate sales
- Approachable and outgoing personality
- Ability to work varied hours, including weekends, evenings, and holidays
- Must be able to stand for extended periods, lift up to 25 pounds, and climb stairs
Compensation: $15.00 - $15.50 per hour
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