Senior Hospitality Operations Manager
7 days ago
Job Summary
The Senior Hospitality Operations Manager is responsible for overseeing the day-to-day activities of the hotel's front desk and accounting operations. This includes assisting guests with their overnight requests, balancing accounts from the day shift, and providing excellent customer service.
- Greet guests upon arrival, check them in, and provide them with any necessary information to ensure a smooth stay.
- Process invoices, post checks to vendors, and distribute employee checks in a timely manner.
- Respond to guest complaints, requests, and emergencies in a professional and courteous manner.
- Reconcile all accounts daily to ensure accuracy and meet company standards.
- Verify that all end-of-day work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day as needed.
- Provide exceptional customer service to guests, responding to inquiries, concerns, and complaints in a prompt and professional manner.
- Answer phones and place reservations in a friendly and efficient manner.
Requirements
- Excellent communication and mathematical skills are required to perform the duties of this position.
- A minimum of 2 years' experience in customer service or hospitality is necessary to be considered for this role.
- The ability to learn computer functions and other on-the-job skills quickly is essential.
- A strong attention to detail is necessary to ensure accuracy in all aspects of the job.
- Good problem-solving skills and the ability to multitask are also required.
- Solid customer service skills and the ability to work well under pressure are necessary to succeed in this position.
Physical Demands
- The ability to stand for long periods of time is required to perform the duties of this position.
- This role may require working in a crowded office setting or close quarters.
- The general office environment with limited physical activity makes this a great opportunity for those who enjoy working in an office setting.
Estimated Salary: $45,000 - $60,000 per year
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