Network Operations Manager

6 days ago


Memphis, Tennessee, United States Tucows Inc. Full time
About the Opportunity

At Tucows Inc., we are seeking a skilled Service Supervisor to join our team in Memphis, TN. This is an exciting opportunity for someone who wants to make a real impact on our customers' lives.

The successful candidate will lead a team of technicians responsible for installing and activating fiber internet services for our customers. As a Service Supervisor, you will be accountable for ensuring high customer satisfaction, managing team performance, and maintaining a smooth workflow.

This role involves mentoring and training a team, coordinating with other field teams, scheduling installations, and driving accountability within the team to ensure timely and cost-effective work is performed.

Responsibilities:
  • Manage and track key performance metrics to drive business growth and customer satisfaction
  • Mentor and train a team of technicians to perform local customer drops
  • Ensure effective inventory management and vendor partnerships
  • Liaise with other teams to report drops ready for installation as scheduled
  • Schedule and coordinate install and drop crew with workforce management
  • Drive accountability within the team to deliver timely and cost-effective results

What You'll Need:

  • Broad knowledge of network infrastructure, particularly fiber networks
  • Management experience of installation or customer-facing crews
  • Ability to establish and maintain effective reporting and metrics
  • Excellent problem-solving and decision-making skills
  • Customer service best practices
  • Experience with expectation and performance management
  • Strong knowledge of FTTx installation and OSP practices
  • Proficient computer skills
  • Entrepreneurial spirit
  • Prior experience working with vendors and managing construction teams

What We Offer:

Tucows Inc. offers a competitive salary range of $65,300 - $76,800 per year, depending on experience. Our company culture values respect, trust, and flexibility, and we believe in providing fair compensation and generous benefits to our employees. We are committed to inclusion and diversity, celebrating multiple approaches and diverse points of view.

We also participate in the E-verify program for all US employees and offer a total rewards package that includes fair compensation, benefits, and opportunities for growth and development.



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