Technical Support Specialist for Production Equipment

3 days ago


Lockbourne, United States Canon Solutions America, Inc. Full time

Are you a problem-solver with a knack for technical expertise? We're seeking an experienced Field Service Technician II to join our team in Lockbourne, OH. This full-time position offers a competitive salary and benefits package.

About the Role

We're looking for a dedicated individual who can diagnose mechanical, software, network, and system failures using established procedures. As a Field Service Technician II, you'll be responsible for servicing and repairing designated equipment to Canon standards and specifications. You'll also maintain working knowledge of multiple product groups, including troubleshooting and diagnostics.

Your Impact

In this role, you'll have the opportunity to meet and exceed customer demands by providing efficient, responsive, and accurate field maintenance. You'll work closely with customers to identify and resolve technical issues, ensuring their equipment is running smoothly and efficiently.

About You

To be successful in this role, you'll need a high school diploma or equivalent experience, plus 1-2 years of related experience. A basic understanding of internet environments and the ability to complete the PDIF (Printing and Digital Imaging Foundations) new-hire class are also required. Additionally, you'll need to be able to travel and work in a 24/7 environment, performing shift work and on-call rotations.

Benefits

At Canon Solutions America, Inc., we offer a comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. Our estimated salary for this position is around $60,000 per year, based on industry standards and location.



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