Strategic Account Manager

4 weeks ago

Hillsboro OR USA, United States Lam Research Full time
Job Summary

We are seeking a highly skilled Strategic Account Manager to join our team at Lam Research. As a key member of our Global Account Team, you will be responsible for managing customer relationships and driving business growth.

Key Responsibilities:

  • Supports new product and technology selection opportunities, in alignment with Account Director and respective Product Group and Process Engineering teams.
  • Forecast management for owned product(s). Work with Operations and customer to ensure on-time delivery and/or manage backorder/short shipment challenges.
  • Management of customer priorities for current and future development and pilot ramp projects. Delivery of technology transfer package and ramp planning, in coordination with Account Director, Field Process, Field Operations and Product Group Process Engineering teams.
  • Ensure on-time response and resolution of safety and quality issues.
  • CIP and obsolescence management. Define plans for package(s) based on customer priorities, performance data, and Lam product offerings.
  • Analyze total cost of ownership and other operational data with Product Group and Field Organization, ensuring projects are in place that meets or exceeds Lam's COO commits.
  • Coordinate cross-functional and joint customer-Lam teams, driven from customer perspective, measuring progress against schedule, bringing distinct, specific deliverables to completion, on time and per Lam commitments.
  • Lead product/technology specific, cross-site Lam Lessons Learned forum to ensure all site teams are informed of relevant learnings, issues, projects and can successfully help manage respective site customer.

Requirements:

  • Minimum 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
  • Experience in customer relationship and sales management.
  • In depth knowledge of wafer fab equipment, integration and technologies.
  • Gather, analyze, interpret, preparation and utilization of complex data.
  • Excels in negotiation preparation, conviction, and deal closure.
  • Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits.
  • Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP.
  • Creative, resourceful, complex problem solver. Achiever of results beyond the standard solutions.
  • Self-directed, ownership, accountability.
  • Thrives on the front lines. Tolerance for high stress situations and escalations. Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward.
  • Can lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer's success.
  • High standard for meeting customer's expectations, not just delivering the requirement.

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