Customer Service Liaison

6 days ago


Rochester, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Pharmacy Advantage team at Henry Ford Health System. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, employees, and internal and external customers.

Key Responsibilities
  • Triage and forward phone calls to the appropriate departments for follow-up.
  • Promptly and accurately confirm patient demographic and nature of calls.
  • Ensure entry of demographic and operations information into the electronic medical record.
  • Assist with timely and accurate coordination of triaging calls.
  • Complete new patient enrollments over the phone and triage requests to appropriate departments.
  • Communicate with patients/providers to obtain or clarify required information before triaging requests.
Requirements
  • High school diploma or G.E.D. equivalent.
  • Associates degree preferred.
  • Computer proficiency, ability to accurately type, and working knowledge of Microsoft Office.
  • Strong organization skills and ability to adapt rapidly to changing priorities and tasks.
  • Previous pharmacy experience or office/administrative support experience preferred.

Why Work with Us?

At Henry Ford Health System, we are committed to providing exceptional patient care and service. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on our patients' lives and be part of a dynamic team that values collaboration, innovation, and excellence.



  • Rochester, Michigan, United States The Henry Ford Health System Full time

    Customer Service RepresentativeAt The Henry Ford Health System, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Pharmacy Advantage Management team, you will be responsible for responding to telephone inquiries from participants, employees, and other internal and external customers.Key Responsibilities:Triage...


  • Rochester, Michigan, United States Henry Ford Health System Full time

    Job SummaryAs a Customer Service Representative with Henry Ford Health System, you will play a vital role in providing exceptional support to our patients, employees, and internal/external customers. Under the supervision of the Pharmacy Advantage Management team, you will respond to telephone inquiries, triage calls, and ensure the accurate entry of...


  • Rochester Hills, Michigan, United States Insight Global Full time

    Insight Global is seeking a highly skilled Customer Service Representative to join their Spare Parts group. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and experience working with ERP systems. Key responsibilities include fielding calls and emails, performing data entry, and handling customer complaints in...


  • Rochester, Michigan, United States Pinnacle GI Partners Full time

    Pinnacle GI Partners prioritizes employee satisfaction as a key element of our success. We are currently looking for Call Center Agents to join our team. This role involves managing incoming calls and directing them to the correct department. The individual will be responsible for efficiently scheduling various procedures, optimizing resource allocation, and...


  • Rochester, Michigan, United States Pinnacle GI Partners Full time

    Pinnacle GI Partners is committed to fostering a positive work environment for our employees, which we believe is essential for our success. We are currently in search of Call Center Agents to support our operations. This role involves managing incoming communications and ensuring that calls are directed to the correct departments. The successful candidate...


  • Rochester, Michigan, United States Henderson Glass Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to...


  • Rochester, Michigan, United States Delta Staffing Full time

    Customer Service RepresentativeDelta Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assess customer needs and provide tailored solutionsCollaborate with...


  • Rochester, Michigan, United States Allstate Insurance Agency - Robert Montgomery Full time

    Insurance Customer Service Representative Job OpportunityWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Allstate Insurance Agency - Robert Montgomery.**Job Responsibilities:**Provide exceptional customer service, addressing inquiries promptly and accurately.Assist clients in understanding...


  • Rochester, Michigan, United States FastSigns Full time

    About the RoleAt FastSigns, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Build strong relationships...


  • Rochester, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our fitness center team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience.Key ResponsibilitiesMember...


  • Rochester, Michigan, United States Domino's Pizza, Inc. Full time

    **Job Summary**At Domino's Pizza, Inc., we are seeking a highly motivated and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering food to our customers with excellent customer service and a positive attitude.Key Responsibilities:Deliver food to customers in a timely and efficient mannerProvide...


  • Rochester, Michigan, United States Seasoned Full time

    We are seeking a talented and enthusiastic individual to join our team as a Server at Seasoned Big Boy Restaurants. As a Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to customers in a timely and efficient...


  • Rochester, Michigan, United States FastSigns Full time

    {"title": "Customer Service Representative", "description": "Unlock Your Potential in the Sign IndustryAt FASTSIGNS, we're looking for a talented Customer Service Representative to join our team. As a key member of our center, you'll be the initial point of contact for current and prospective customers, providing exceptional service and support to drive...


  • Rochester, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our Pharmacy Advantage team, you will be responsible for providing exceptional customer service to our patients and internal customers.Key ResponsibilitiesTriage and forward phone calls to the...


  • Rochester, Michigan, United States Serrafordrochesterhills Full time

    We are looking for a Customer Service Associate who possesses outstanding interpersonal skills and a positive demeanor. This role involves managing incoming calls, assessing the nature of inquiries, and directing them appropriately. Additionally, the position requires fundamental accounting abilities and familiarity with standard financial processes in both...


  • Rochester, Michigan, United States Meijer Full time

    At Meijer, we are dedicated to improving the lives of individuals and communities. Joining our team means you will have access to numerous opportunities for leadership development, personal growth, and community involvement. We welcome you to become a part of our team and enhance your professional journey.Benefits of Joining Meijer: Competitive weekly pay...


  • Rochester, Michigan, United States Serrafordrochesterhills Full time

    We are seeking a highly skilled and motivated individual to join our team as a Cashier/Receptionist at Serra Ford. As a key member of our front office, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage customer interactions with professionalism and courtesyProcess...


  • Rochester, Michigan, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS #381901 is seeking a skilled Customer Service Representative to provide exceptional support to our clients.Key Responsibilities:Act as the primary point of contact for current and prospective customersPrepare estimates, implement work orders, and ensure timely delivery of finished ordersParticipate in daily team...


  • Rochester, Michigan, United States Amy Bashi - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with a passion for sales and marketing? Do you enjoy working in a fast-paced environment and building relationships with clients? If so, we may have the perfect opportunity for you!Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide...


  • Rochester, Michigan, United States Busch's Fresh Foods Market Full time

    Starting wage up to: $14.50/hr with experience Join our team at Busch's Fresh Foods Market! Are you passionate about food and enjoy interacting with people? We are looking for dedicated individuals who are eager to grow and develop within our company. As a family-owned grocery retailer, we pride ourselves on our strong community ties and commitment to...