Multilingual Onsite Communication Specialist
7 days ago
We are seeking a highly skilled Multilingual Onsite Communication Specialist to join our team in New York.
Job SummaryThe successful candidate will be responsible for providing exceptional communication services to clients, answering enrollment service calls, and responding to client inquiries. Proficiency in multiple languages is required, with a focus on Spanish, Russian, Mandarin, Cantonese, Korean, Haitian Creole, and Punjabi.
This is a unique opportunity to make a meaningful impact in a fast-paced, dynamic environment. As a key member of our team, you will educate clients on managed care options, assist in selecting health plans, and review and process enrollment/disenrollment forms.
To succeed in this role, you must possess excellent communication and organizational skills, thrive in a deadline-driven environment, and maintain up-to-date knowledge on New York Project services.
You will work closely with the Call Center Supervisor and management to meet performance standards and contribute to the success of our organization.
Key Responsibilities- Answer enrollment services calls and respond to client inquiries
- Provide information and resources to clients, including mailings and referrals
- Educate clients on managed care options and assist in selecting health plans
- Review and process enrollment/disenrollment forms
- Maintain up-to-date knowledge on New York Project services
The ideal candidate will have a high school diploma or equivalent, recent call center or customer service experience, and fluency in multiple languages. A background in human services or public-facing roles is preferred.
As a valued member of our team, you will enjoy a competitive salary, paid training, and opportunities for professional growth and development.
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