Financial Services Representative
1 week ago
Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors, and consumers. With approximately $9.6 billion in assets, the bank operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas.
The company offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions. Byline Bank is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023.
The bank is a member of FDIC and an Equal Housing Lender.
Award-Winning WorkplaceByline Bank takes pride in being an award-winning workplace. Some of its recent recognitions include:
- U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025
- Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
- Forbes America's Best Small Employers 2023
The company values growth, collaboration, and innovation, striving to create an environment where employees feel supported and empowered to excel in their roles.
About the OpportunityByline Bank is looking for passionate individuals who want to be part of something bigger. The company's branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community.
This role provides sales and servicing of all bank products and services, working with other universal bankers, operations, and sales teams to achieve deposit, business, and consumer relationship growth.
Duties and Responsibilities- Greet customers and direct incoming calls to appropriate staff
- Accurately process transactions and new account openings in a timely and professional manner
- Constantly look for ways to improve processes that will improve the customer's experience and communicate those ideas to Branch Management
- Assess and handle retail customers' banking needs and obtain and process customer/account information, including cash handling
- Assist with opens and services accounts and identify cross-selling opportunities for new and existing customers
- Assist UBs with calls on potential or existing customers to develop new business by promoting our bank's services and products, with the goal of expanding relationships and bank profitability
- Displays exceptional customer service and sales skills and maintains a professional attitude
- Maintains accuracy and compliance in all account documentation
- Minimizes risk of losses, including cash differences and other controllable losses
- Maintains current knowledge of all Federal and State laws and regulations, along with the Bank's policies and procedures
- Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
- Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments
- The incumbent also maintains current knowledge of competitor products, services, and current promotions
- High School Degree or GED required
- Some work experience preferred
- 1+ years of experience as a teller or personal banker is a plus
- Must be detail-oriented with excellent organizational skills
- Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity, and be able to work in a fast-paced environment
- Strong knowledge of Microsoft Office preferred
- Working knowledge of banking regulatory requirements
- Knowledgeable about a wide variety of retail bank products and administrative support
- Strong time management skills and attention to detail
- Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders
- Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The anticipated hourly range for this position is $19.33 to $22.79.
In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.
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