Care Coordinator for Complex Needs
1 week ago
At Achievable Health, a nonprofit Federal Qualified Community Health Center, we strive to provide high-quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations.
We are seeking an experienced Care Coordinator to join our interdisciplinary team. This individual will provide case management services to coordinate care across the continuum of care to complex individuals with intellectual and developmental disabilities (I/DD) as well as to their families. The ideal candidate will work with principles of trauma-informed care through a Justice, Equity, Diversity, Inclusion + Belonging (JEDI +B) lens.
About the Role
• Provide case management services to patients, their families, and other identified members of the care planning team
• Assist patient/family with coordination of care internally with the interdisciplinary teams and externally with other community-based social service agencies
• Schedule and maintain the behavioral health calendar, including daily appointments and community projects
• Coordinate referrals and authorizations
• Work as liaison between patients and LCSW
• Deliver excellent customer service while interacting with patients, their caregivers, and other guests of Achievable Health
• Proactively contact patient, family, or other service to ensure all service needs have been met
• Support the patient/family to ensure the patient/family are active participants in the care plan
• Relay any instructions the provider has left for the patient
• Track and report data outcomes to ensure service contract/grant compliance
• Maintains confidentiality and security of Protected Health Information
Requirements
• 1-2 years prior case management experience; AA or BA in Behavior Science or related field preferred
• Basic knowledge of medical terminology
• Knowledge of full range of public and social services in LA County
• High level of analytical skills to work with the complex medical and social needs for patients/families
• Possess strong interpersonal and communication skills to interact with people of various socioeconomic statuses and ages
• Ability to document information and complete all administrative tasks consistently, timely, and accurately
• Demonstrated experience working in an outpatient family practice setting and experience working within a community health center, a plus
• Computer literacy in MS Office Suite; knowledge of an electronic health record, a plus
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
• Ability to address sensitive issues with tact and diplomacy
The estimated annual salary for this role is $49,120 - $59,440, based on a 40-hour workweek and a range of relevant experience.
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