Technical Field Service Professional

1 week ago


Oregon, United States JELD-WEN Full time

About the Role


JELD-WEN is seeking a skilled Technical Field Service Professional to join our team in Portland, OR.



Overview


The successful candidate will be responsible for performing field service repairs, evaluations, and inspections on VPI window and door products.



Responsibilities



  1. Safety Compliance: Maintain a safe working environment by adhering to safety protocols and guidelines.
  2. Field Service: Conduct technical expertise including accurate identification and diagnosis of product failure, damages, or errors in workmanship.
  3. Documentation: Maintain accurate records of repair, evaluations, and inspections, and create detailed service reports.
  4. Scheduling and Preparedness: Manage schedules to arrive on-site promptly and ensure necessary tools and materials are available.
  5. Professional Interaction: Maintain a professional demeanor when interacting with customers and colleagues.


Requirements



  • Valid Driver's License: Possess a valid driver's license and clean Department of Motor Vehicle record.
  • Technical Skills: Proficiency in using hand tools such as drills, saws, levels, and tape measures.
  • Knowledge: Knowledge of repair methods for windows, doors, glass, and glazing (or background in window/door installation).
  • Self-Motivation: Ability to work independently with minimal supervision.
  • Customer Service: Demonstrated customer service skills.
  • Communication: Clear and concise communication abilities.
  • Multitasking: Multitasking capabilities with professionalism.
  • Computer Proficiency: Experience using general office equipment.
  • Education: High School Diploma or GED.


Working Conditions



  1. Exposure to Weather: Work is year-round and involves both indoor and outdoor tasks.
  2. Lifting: Regular lifting of up to 75 pounds.
  3. Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
  4. Travel: Expect frequent travel, up to 50% of the time but typically home for weekends.
  5. Overtime: Frequent overtime is required.


About JELD-WEN


JELD-WEN is a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products.



What We Offer


Competitive compensation package, medical, dental, vision, and basic life insurance, vacation leave, paid holidays, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.



Salary Range: $21.92 to $36.53 per hour based on experience and qualifications.



Equal Employment Opportunity Employer


JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.



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