Shift Lead GSR

3 weeks ago


Newport News, Virginia, United States Thorntons (Kentucky) Full time
Job Description

A shift leader at Thorntons is responsible for maintaining overall safety, executing all GSR shift duties, and ensuring adherence to shift reconciliation procedures, category counts, cash and inventory control, and vendor check-in procedures.

The shift leader will be responsible for executing every aspect of Thorntons' food and beverage program and providing up-to-date training in standard practices, procedures, and food safety to other team members.

The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements, and ensure prioritization, delegation, and completion of tasks when running an assigned shift without other store management/leadership.


The shift leader is expected to work multiple shifts (for example, 1st, 2nd, and 3rd) and assist in the training of new team members.

Key Responsibilities
  • Leadership and Safety: Act as the responsible leader on shift during times when the Store Manager or General Manager is absent, assigning work, inventory control, shift reconciliation procedures, oversight of standard procedures and protocols, including meal and rest breaks compliance, and ensuring completion of all tasks on assigned shifts.
  • Guest Service: Deliver guest service with a "how may I help you" attitude, looking for opportunities to delight guests and following instructions from store management.
  • Food Safety and Quality: Practice safe working habits that align with company safety rules, advising store management of any maintenance or safety problems, and preparing fresh food while meeting and maintaining food safety requirements and standards.
  • Cash Handling and Inventory: Follow all cash handling procedures as outlined in the Cash Handling Policy, accurately accounting for and documenting price overrides, store use of merchandise, voids, returns, and waste, and ensuring that Store Management is made aware of all sales, cash, or operating discrepancies.
  • Store Maintenance and Appearance: Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis, cleaning windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans, and monitoring and cleaning the fuel dispensers, parking lot, and grounds surrounding the store.
Requirements
  • Education and Certifications: High School Diploma or GED (preferred), and food certifications (preferred).
  • Skills and Abilities: Follows written and verbal direction/instructions, works effectively and accurately in a fast-paced environment, seeks appropriate support to solve problems in a timely manner, delights customers by providing a friendly and helpful experience, demonstrates self-control in stressful situations, and adapts to a variety of situations.
Physical Requirements
  • Physical Demands: Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc., daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 lbs, occasional sitting and driving required, exposed to extreme weather conditions and temperatures, long periods of standing, exposure to gasoline fumes and cleaning products.


Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.


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