Customer Relations Service Coordinator

1 week ago


Canton, United States Dollar Bank Full time
Job Description

The Customer Relations Department is responsible for delivering exceptional customer experiences throughout the customer lifecycle. As a key member of our team, you will play a vital role in ensuring that all customers receive timely and accurate assistance.

The ideal candidate will possess excellent communication skills, both verbal and written, and be able to manage multiple priorities in a fast-paced environment. You will work closely with internal stakeholders to resolve customer complaints and concerns, while maintaining a high level of professionalism and courtesy.

Key Responsibilities:
  • Receive, assign, and process daily mail in a timely and efficient manner
  • Review, respond to, and follow up on customer inquiries in compliance with bank and regulatory guidelines
  • Ensure adequate phone coverage at all times and maintain a high level of responsiveness to customer calls
  • Collaborate with the Customer Relations Manager and other departments as needed to achieve departmental objectives
Requirements:
  • High School diploma or GED required; college degree preferred in a business-related field
  • Minimum 1 year previous customer service experience required; mortgage servicing or banking experience preferred
  • Knowledge of loan documents preferred
  • Strong time management, prioritization, and coordination skills
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office applications, including Windows
Benefits:

Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees are also eligible for 401(k) and tuition reimbursement.

Schedule Information:

This is a full-time position, Monday-Friday, 8:30am-5:00pm. Regular working hours may vary based on business needs.


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