Senior Operations Manager
3 days ago
About the Position:
The ideal candidate for the Senior Operations Manager position should have strong leadership qualities, exceptional communication skills, and a proven track record of successfully managing staff and day-to-day operations in a dynamic and fast-paced environment.
We are seeking a highly motivated and results-driven individual to oversee all aspects of shop operations, including but not limited to:
- Managing staff and ensuring exceptional customer service
- Developing and implementing effective marketing and sales strategies to drive growth and sales
- Monitoring and maintaining operating costs and ensuring fiscal responsibility
- Recruiting, interviewing, hiring, and retaining staff
- Training and guiding employees on the use of business operating systems
- Setting clear goals and objectives for the team and measuring performance
- Documenting important conversations, incidents, and goals
- Approving time off and scheduling employees
- Disciplining and terminating staff when necessary, with guidance from the owner
The successful candidate will have a minimum of 5 years of experience in a management role, preferably in the barbering, salon, cosmetology, or hospitality industry. They will possess excellent time management and multitasking skills, be able to work in a dynamic and fun shop environment, and have strong leadership qualities, motivated and respectful, with a demonstrated ability to supervise and coach.
Responsibilities:
- Manage staff and ensure exceptional customer service
- Develop and implement effective marketing and sales strategies
- Monitor and maintain operating costs
- Recruit, interview, hire, and retain staff
- Train and guide employees on business operating systems
- Set clear goals and objectives for the team
- Measure performance and document important conversations
- Approve time off and schedule employees
- Discipline and terminate staff when necessary
Requirements:
- Minimum of 5 years of experience in a management role
- Excellent time management and multitasking skills
- Strong leadership qualities, motivated and respectful
- Ability to work in a dynamic and fun shop environment
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