Front Desk Medical Professional
22 hours ago
Job Title: Front Desk Medical Professional
Location: Fredericksburg, VA
Compensation: $58,000 - $72,000 per year
About UsThe Specialist Office is a trusted provider of medical services in Fredericksburg, VA. Our goal is to provide exceptional patient care and administrative support.
Job DutiesAs a Front Desk Medical Professional, your key responsibilities will include:
- Greeting patients and visitors by telephone or in person; answering or referring inquiries.
- Scheduling appointments in person or by telephone to optimize patient satisfaction, provider time, and treatment room utilization.
- Notifying providers of patient arrival; reviewing service delivery compared to schedule; reminding providers of service delays to ensure efficient patient flow.
- Anticipating patients' anxieties; answering patients' questions; maintaining the reception area to create a welcoming atmosphere.
- Filing and retrieving patient records to ensure availability of treatment information.
- Obtaining, recording, and updating personal and financial information to maintain patient accounts.
- Recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims to obtain revenue.
- Maintaining business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Responding to emergencies to help patients in distress.
- Maintaining confidentiality of personal and financial information to protect patients' rights.
- Following policies and procedures to maintain operations.
RequirementsTo be successful in this role, you must have:
- At least 3 years of current Medical Receptionist experience.
- Experience with Electronic Medical Records (EMR).
- Scheduling experience.
- Experience with check-in/out processes.
- Experience answering calls on a multi-lined phone.
- Experience working in a multi-physician environment.
BenefitsThe Specialist Office offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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