Master Luthier and Customer Experience Specialist
7 days ago
We are seeking a highly skilled Master Luthier and Customer Experience Specialist to join our team at Guitar Center. As a key member of our repair team, you will be responsible for providing exceptional customer service and performing high-quality repairs on customer-owned instruments.
About Guitar CenterGuitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first, all while fulfilling our mission. As a Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.
Job DescriptionThis role requires a strong foundation in repairing guitars, with a focus on delivering exceptional customer experiences. Your skills and qualifications include:
- Providing expert-level guitar repairs and maintenance
- Ensuring a positive customer experience through effective communication and interpersonal skills
- Maintaining a clean and organized workspace, adhering to safety protocols and procedures
- Collaborating with other team members to achieve sales and customer satisfaction goals
To be considered for this role, you must have:
- A skilled understanding of repairing guitars
- Foundational product knowledge of Guitar Center products
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, we provide benefits such as medical, dental, vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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Ransom Canyon, Texas, United States Guitar Center Full timeAbout the RoleWe are seeking a skilled Master Guitar Technician and Customer Experience Specialist to join our team at Guitar Center. As a key member of our store staff, you will be responsible for providing exceptional customer service, maintaining store owned gear, and servicing customer-owned instruments with a high level of craftsmanship.
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