Central Operations Coordinator

4 days ago


Warrendale, Pennsylvania, United States Armstrong Group Full time

As a Central Dispatcher at Armstrong Group, you'll play a critical role in managing and assigning appointments for service and new system installations. Your responsibilities will include monitoring technician routes, identifying cancellations, and adjusting work assignments to meet customer commitments and maintain a utilized team. You'll also be responsible for contacting customers to schedule or adjust appointments, handling incoming calls, and responding to electronic inquiries or service requests.

In this role, you'll need to have strong communication and data entry skills, as well as attention to detail and the ability to work independently. You should be able to read maps and handle multiple assignments while meeting deadlines and working well under pressure. Proficient knowledge of Microsoft Word, Excel, and Outlook is also required. You should be able to adapt to and support change, and have a high school diploma or equivalent.

The Armstrong Group is a family-owned and operated company with a diverse range of businesses, including Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. We're an equal opportunity employer and value diversity and inclusion in the workplace.



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