Customer Service Representative

1 week ago


Great Neck, New York, United States Herff Jones Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Herff Jones. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers via phone, email, and online.

Key Responsibilities
  • Provide proactive customer service to internal and external customers, resolving product or service problems in a timely and effective manner.
  • Manage and process customer orders and requests for various Herff Jones products and services.
  • Assist customers with online ordering and questions.
  • Perform other functions as assigned.
Requirements
  • 1-2 years of previous customer service experience in a high-volume call center.
  • Good working knowledge of Microsoft products and familiarity with technology (email, internet).
  • Outstanding oral and written communication skills.
  • Team player with the ability to work with various personality types.
  • Strong technical knowledge of order entry and processing systems/orders.
What We Offer
  • Full-time seasonal positions available.
  • Standard shift is Monday through Friday, 8:00am-5:00pm.
  • Some overtime may be needed during peak season.

Herff Jones is an equal opportunity employer and maintains affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.



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