Marina Operations Manager

5 days ago


Savannah, Georgia, United States IGY Marinas Full time
About the Role

We are seeking a highly skilled and experienced Marina General Manager to oversee the daily operations of our marina.

Job Summary

The Marina General Manager will be responsible for ensuring safe, secure, efficient, and profitable operations while enforcing company policies and procedures. This includes managing staff, coordinating maintenance, overseeing security, and promoting services and amenities to guests.

Key Responsibilities:
  • Represent IGY in all business relationships required to operate the property professionally and responsibly.
  • Maintain continual communication with customers, vessels, the marina office, and other departments to ensure timely and efficient daily operations.
  • Routinely greet arrivals, anticipate customer needs, and provide assistance within the marina's ability to perform.
  • Promote services, amenities, and local interests to enhance the guest experience.
  • Manage guest financial transactions, verify credit status, issue charge cards (where applicable), compute final bills, and collect payments.
  • Ensure staff members are properly dressed, groomed, and presentable while on duty.
  • Coordinate supply ordering and purchasing for the marina team, keeping records of transaction receipts and purchase orders.
  • Attend trade shows, exhibitions, conferences, and industry events to promote the facility according to business and marketing agendas.
  • Supervise and coordinate marina staff activities regarding guests.
  • Meet established quality standards for all marina-related operations, ensuring recognized standards are maintained, and quality and delivery commitments are met.
  • Develop and execute comprehensive operating plans for marina and provisioning operations, including program requirements, labor hours, cost controls, and operating costs.
  • Achieve marina-operating budget, ensuring effective control of operating results, and taking corrective action to guarantee the achievement of marina operating objectives.
  • Review production and operating reports, directing the resolution of operational and maintenance problems to minimize costs and prevent delays.
  • Coordinate marina operations to obtain optimum occupancy and revenues.
  • Oversee and direct maintenance personnel and workers engaged in capital projects, equipment installation, facilities equipment repair, and preventive maintenance.
  • Oversee and direct security personnel, ensuring the facility is secure 365 days a year, 24 hours a day.
  • Requisition supplies and equipment within budgetary restraints.
  • Answer guest complaints and resolve problems.
  • Ensure staff is scheduled efficiently and according to operational workload within budgetary restraints.
  • Liaise with third parties such as upland tenants, government agencies, and vendors.
  • Ensure a safe environment for staff, guests, and contractors with no inherent hazards.
Qualifications

To perform this job successfully, an individual must possess a Bachelor's degree from a four-year college or university and three years related experience and/or training, or an equivalent combination of education and experience. Knowledge of vessel operation, marina functions, and hospitality is essential. Experience with marina reservation systems is preferred.



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