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Service Estimator

1 month ago

Kent, Washington, United States iSoftTek Solutions Inc Full time

A service estimator plays a crucial role in the smooth operation of our service team. They assess customer needs and provide accurate estimates for service projects.

Key Responsibilities:
  • Create service repair quotes based on compiled information from technicians, customers, and the service team.
  • Professionally communicate and deliver quotes to customers.
  • Follow up on outstanding quotes and maintain a prioritization list to ensure effectiveness.
  • Collect miscellaneous information and parts pricing from various manufacturers and vendors.
  • Generate new preventative maintenance (PM) proposals at customers' request and specifications.
  • Review and revise existing PM proposals, balancing the needs of both customer and business.

Requirements:

  • Ability to prioritize work in a dynamic environment while maintaining focus.
  • Basic knowledge of generators, diesel, and gaseous engines, controls, and systems is a plus.
  • Strong communication skills (written, verbal, and phone).
  • Team player with excellent customer service skills.
  • Ability to problem solve and think critically.
  • Strong computer and administrative skills (MS Office, emails, typing, etc.).

Experience/Education Requirements:

  • Basic parts knowledge of diesel engines and generators (preferred).
  • Mechanical aptitude or ability to correlate what technicians prescribe to a comprehensive parts and labor estimate.
  • 2+ years' experience in a service department environment, a combination of field and office experience in the engine and/or power generation service industry is preferred.
  • High school diploma or equivalent.

Benefits:

Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long-Term Disability, 401K with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses, and more.