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Customer Service Representative

1 month ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats with customers in a courteous and professional manner
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Provide product and service information to customers, and make recommendations as needed
  • Meet or exceed customer satisfaction targets and quality standards
  • Work collaboratively with internal teams to resolve customer issues and improve customer experience
  • Participate in ongoing training and development to improve skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and familiarity with CRM software
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate and bonus structure
  • Opportunities for advancement and professional growth
  • Comprehensive training program and ongoing development opportunities
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.