Member Service Associate

4 days ago


Princeton, New Jersey, United States SNI Companies Full time
Estimated Salary Range

The estimated salary range for this position is $40,000 - $55,000 per year, based on location and experience.

Job Responsibilities

Main Responsibilities:

  • Represent the credit union in a courteous and professional manner in all member interactions.
  • Accurately and efficiently perform maintenance on existing accounts in accordance to organization policies and procedures.
  • Process routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, etc. in accordance to organization policies and procedures.
  • Provide accurate information to members regarding account information, organization products and services, and credit union policy.
  • Actively seek solutions to member concerns in a professional and diplomatic manner, and escalate accordingly.
  • Maintain a comprehensive and current knowledge of all organization products and services.
  • Balance and perform end of day closing activities in accordance to organization policies and procedures.

Qualifications:

  • High school diploma or equivalent.
  • Maintains a professional demeanor in appearance, communication, and action.
  • Well organized, able to multi-task and move quickly between priorities.
  • Maintains confidentiality of all members.
  • Solid working knowledge of PC-based programs.
  • Previous financial services experience preferred.
  • Ability to read, analyze, and interpret written communication.
  • Ability to comprehend and respond to common employee questions.
  • Ability to effectively present job-related information to employees.
  • Ability to perform basic mathematical equations.


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