Member Service Associate
4 days ago
The estimated salary range for this position is $40,000 - $55,000 per year, based on location and experience.
Job ResponsibilitiesMain Responsibilities:
- Represent the credit union in a courteous and professional manner in all member interactions.
- Accurately and efficiently perform maintenance on existing accounts in accordance to organization policies and procedures.
- Process routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, etc. in accordance to organization policies and procedures.
- Provide accurate information to members regarding account information, organization products and services, and credit union policy.
- Actively seek solutions to member concerns in a professional and diplomatic manner, and escalate accordingly.
- Maintain a comprehensive and current knowledge of all organization products and services.
- Balance and perform end of day closing activities in accordance to organization policies and procedures.
Qualifications:
- High school diploma or equivalent.
- Maintains a professional demeanor in appearance, communication, and action.
- Well organized, able to multi-task and move quickly between priorities.
- Maintains confidentiality of all members.
- Solid working knowledge of PC-based programs.
- Previous financial services experience preferred.
- Ability to read, analyze, and interpret written communication.
- Ability to comprehend and respond to common employee questions.
- Ability to effectively present job-related information to employees.
- Ability to perform basic mathematical equations.
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